Privacy Policy

Overview

This Privacy Policy describes how Valleyview Enterprises Pty. Ltd. ABN 49 168 458 580, trading as True Tea ("we", "us", "our"), collects, uses, and discloses your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Section 1 - What Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When you register an account or make a purchase, we collect the following personal information:

• Identity information: First name, last name.
• Contact information: Email address, phone number, postal/shipping address.
• Demographic information: Age range, postcode.
• Account information: Password (stored in encrypted form only — we never store or have access to your plain-text password).
• Transaction information: Order history, products purchased, quantities, and order status.

We refer to this information collectively as "Personal Information".

Section 2 - How We Use Your Personal Information

We use the Personal Information we collect to:

• Process and fulfil your orders.
• Communicate with you about your orders, account, or enquiries.
• Send you order confirmation and shipping notification emails.
• Maintain your account profile (including shipping address and order history) for your convenience.
• Improve our website, products, and customer service.
• Comply with legal obligations.

We will not use your personal information for marketing purposes without your explicit consent.

Section 3 - Payment Information

All payment transactions are processed securely through Stripe. We do not store, collect, or have access to your credit card numbers, CVV, or other payment card details. All payment data is handled directly by Stripe in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

For more information on Stripe's privacy practices, please visit Stripe's Privacy Policy.

Section 4 - Sharing Your Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only with the following service providers who assist us in operating our website and business:

• Stripe: For secure payment processing.
• MongoDB (Atlas): For secure data storage.
• Resend: For sending transactional emails (order confirmations, notifications).
• Cloudinary: For product image hosting.
• Australia Post: For order delivery (we share your shipping address and name for this purpose).

These service providers are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of our users or the public.

Section 5 - Data Storage and Security

Your personal information is stored securely using industry-standard practices. We use encrypted connections (HTTPS/TLS) to protect data in transit, and passwords are stored using one-way encryption (hashing) so that they cannot be read by anyone, including us.

Our data is hosted by reputable cloud service providers with data centres that may be located outside Australia. By using our website, you consent to this transfer. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

Section 6 - Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you interact with our website. Cookies are small data files stored on your device.

The types of cookies we use include:

• Essential cookies: Required for the website to function (e.g., authentication, shopping cart).
• Functional cookies: Used to remember your preferences and settings.

We do not use advertising or tracking cookies. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

Section 7 - Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information. You can also update your profile information directly through your account settings.
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles. We will investigate and respond to your complaint within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Section 8 - Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to have your account and associated data deleted, please contact us and we will process your request within a reasonable timeframe.

Section 9 - Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Section 10 - Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page. We encourage you to review this Privacy Policy periodically.

Section 11 - Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at truetea.info@gmail.com or by mail at:

True Tea
Valleyview Enterprises Pty. Ltd.
P.O. Box 1120, Epping, NSW, 2121
Australia